Moses Carbon Graphite Policy regarding Standard, Nonstandard and Custom-application neck product Ordering, Purchase, Refunds and Order

Standard Shipping Rates for budgeting:                                         

The standard rates for shipping of Moses Carbon Graphite USA electric guitar and bass necks are as follows:

– One electric guitar neck: Domestic  U.S. destinations: $15.95 USD

– One electric guitar neck: International destinations: $45 USD

– Two electric guitar necks: Domestic  U.S. destinations: $19.95 USD

– Two electric guitar neck: International destinations: $50 USD

– One electric bass neck: Domestic  U.S. destinations: $17.95 USD

– One electric bass neck: International destinations: $50 USD

– Two electric bass necks: Domestic  U.S. destinations: $24.95 USD

– Two electric bass necks: International destinations: $70 USD

 Please note:  These rates are provided as examples of standard rates to aid in budgeting the total cost of your Moses product.  Please inquire with Moses Carbon Graphite USA to determine the exact cost of delivery to your location.

Regarding definitions of standard Models, Pricing and Specifications:

Moses Carbon Graphite USA retains the right to change and/or alter any and all definitions for what constitute standard models, as well as product pricing and specifications at any time and without notice.

Standard Models:

Moses Carbon Graphite defines its standard neck models as Fender NS-27 and NT-27 guitar necks, MJ-144, MP-144, MM-144, MJT-145, and MM-145 bass necks and Steinberger MB-27/O (original Newburg heel) guitar necks. All standard neck models are provided with:

a)  6150 jumbo fret wire

b) the standard tuner hole sizing of the original instrument manufacturer on all standard Fender-derivative guitar and bass models

c) white side and face dots

d) original Fender manufacturer peghead shape

e) Note that all alternate headstock profiles, alternate tuner hole sizing, other fret wire options, alternate fret marker configurations, as well as lined and unlined fretless necks are defined as nonstandard and/or special order.

Standard Neck Model Features include:

a) single-rod truss rod systems

b) unfitted, unslotted graphite or Corian nut blanks on NS-27, NT-27, MJ-144, MP-144, MM-144, MJT-145 and MM-145 neck models

c) zero fret on the MB-27/O neck model

d) dimensions of 0.78″ (19.87 mm) depth at 1st fret

e) a 4-hole self-tapping brass threaded insert/stainless steel machine screw heel mount kit; necks are supplied with heels that are not drilled for mounting

f) All standard Fender and Steinberger guitar necks are 25.5″ (650mm) scale. All standard Fender bass necks are 34″ (865mm) scale.

Please note;

a) MOSES, INC. recommends that Moses Carbon Graphite necks be installed and setup by an experienced technician. Disregarding this recommendation may jeopardize the warranty.

b) Neck frets and fretless fingerboards may require dressing depending on player preference.

c)  All Moses Carbon Graphite necks are made in U.S.A.

Nonstandard, Special Order and Custom-application Neck Models:

Nonstandard, Special Order and Custom necks are defined as all Moses Carbon Graphite neck product models other than the Standard Models defined above.  Custom necks models are additionally defined as all Moses neck models that are not direct drop-in replacement necks on Fender, Music Man, G&L as well as original Newburg and Gibson USA Steinberger finished guitar and bass products. Special Order necks are defined as all those that have features that are not in compliance with the definition of Standard Necks and their features as above.  This includes, and is not limited to fret wire, tuner styles, finishes and inlays.

Product Purchase Payment:

a) A down payment totaling a minimum 50% of the cost of the neck product(s) ordered is paid by the date of commencement of product production.

b) A payment totaling the remaining 50% or less of the cost of the neck product(s) ordered, plus the cost of shipping to the client, is paid on or by the date of product shipping.

c) Payment for ‘in-stock’ standard Moses Carbon Graphite neck models is charged to the client by Moses Carbon Graphite on the day that the order is placed.

 

Order Period: date of formalized order to date of shipment

a) ‘In-stock’ Moses Carbon Graphite standard neck models are generally shipped the next calendar Monday through Friday week day after the order is placed.

b) Out-of-stock standard neck models have an ‘average’ order period of four to eight calendar weeks from the date of receipt of the formalized/confirmed order and receipt of down payment.  Out-of-stock nonstandard, special order and custom neck models have an ‘average’ order period of eight to eighteen calendar weeks from the date of receipt of the formalized/confirmed order and receipt of down payment.  The actual production period may vary from these estimates of manufacture time.  Products may be shipped within these periods, based on the actual production flow for specific neck models at the Moses Carbon Graphite facility.

c) The specific production/order period for nonstandard, special order and custom neck models may vary, and a non-binding estimated actual production-to-shipping time ‘may’ be stated by Moses Carbon Graphite at the time of order placement.

Product order cancellation and refunds:

a) Orders for standard configurations of Moses Carbon Graphite neck models NS-27, NT-27, MJ-144, MP-144, MM-144, MJT-145, MM-145 and MB-27/O may be canceled by the purchasing agent/client at any time prior to shipment to the client.  Any down payment received by Moses, Inc. for the purchase of these ‘Standard’ Moses Carbon Graphite neck models prior to product shipment, will be refunded in full (see below).  Specifically, payment received from the client will be applied to payment of other product(s) remaining on order as apprpriate, may applied as a credit for future Moses Carbon Graphite product purchase(s) or refunded in full to the client, as instructed by the purchasing agent/client.

b) The purchasing agent/client must notify Moses Carbon Graphite of intent to cancel any NS-27, NT-27, MJ-144, MP-144, MM-144, MJT-145, MM-145 and/or MB-27/O neck model order that includes alternate headstock profiles, alternate tuner hole sizing, other fret wire options, alternate fret marker configurations, and /or is a lined and unlined fretless, no less than seven calendar days prior to cancellation.  Moses Carbon /Graphite retains the right to confirm that the product ordered either will be shipped within the forthcoming seven day period (thus negating any cancellation), or accept and acknowledge the order cancellation request initiated by the client. Failure of the client to notify Moses Carbon Graphite of intent to cancel prior to the seven day limit will result in loss of 50% of the total product purchase price received as down payment by Moses at the time that product production commenced.

c)  A nonrefundable 50% down payment is received by Moses, Inc. from all clients on all custom Moses Carbon Graphite neck product orders at the time of commencement of product production.  A client may choose to payment in full at the time of their order. The 50% non-refundable portion of a product total cost payment is not returned/refunded to the client in the event that the client cancels the order.  However, Moses Carbon Graphite reserves the right to refund any down payment moneys received on such custom neck orders based on specific circumstances and at the discretion of Moses, Inc.

d)  Refund amounts remunerated to clients will be issued within 10 calendar days of the date of receipt by Moses, Inc. of said order cancellation or the date of receipt by Moses, Inc. of returned goods.

e)  Specific elements of the Moses Return Policy include:

Moses, Inc. guarantees the satisfaction of the customer as to the approval

and suitability of all standard, non-custom product models for the purpose

for which they are intended.

The customer may return a purchased standard product model within (3)

three business days of receipt of the Moses Carbon Graphite product for

full product and ship-to-client and return-shipping-to Moses Carbon Graphite USA refund.  As is industry standard, this is refund specifically excludes repayment of any import and/or duty fees incurred by the client/purchaser.

Local customers should call Moses, Inc. (001) 541-484-6068

Non-local customers should contact Moses, Inc., then return the standard

model product to:

32591 Fox Hollow Road, Eugene, OR 97405 USA

with shipment dated no later than (3) three business days after receipt

of product. A brief letter that identifies the client and product, and describes any requests should be included.

Note: Customers will receive a full refund providing that the following criteria

are met:

* Upon shipment, the customer must provide the shipping “tracking number”

to Moses, Inc. via phone, FAX, mail or E-mail.

* The standard model product must be in “like new” condition. Non-repairable scratches and dings or any evidence of mishandling will void this offer. If the

standard model product is repairable, cost of such repair will be deducted

from the refund.

* The standard model product must be returned or shipment dated within (3)

three business days after receipt of the standard model product by the

customer, to the location described above.

* Moses Carbon Graphite USA products that are returned in fully functional and aesthetically clean condition, yet have been  altered for installation are defined as used product in good-condition.  The purchaser will be refunded 50% of the price paid by the purchaser, and will not be reimbursed for the initial nor return costs of shipping paid by the purchaser.  This product cannot be re-sold as new by Moses Carbon Graphite USA, and thus will be re-sold when and if possible as used merchandise at a price commensurate with that amount reimbursed to the original purchaser.

* Moses Carbon Graphite USA reserves the right to deduct the cost of freight, to the customer and the return of said product to Moses, Inc. from the customers refund, in the event that the terms speciifed above are not adhered to and/or if there is other commercial non-conformance to industry standard.

Upon receipt of return shipment of the standard model product by Moses,

Inc., and upon qualification of the above requirements, Moses, Inc. will

issue refund within 10 calendar days as follows:

Cash and C.O.D. paying customers will receive a company check in the

qualifying amount.

Credit Card paying customers will have their account credited for the full

amount paid for the qualifying items and as described above.

Regarding refunds on nonstandard models and custom products:

These products are defined as:

Neck and other component/part products which incorporate elements that are

offered as option/alternative inclusions, specifically:

Scalloped fingerboards

Alternate fret scales

Alternate headstocks

Non-standard neck thickness/depths and neck beam lengths

Tuner hole sizing not provided by original wood or other composite neck manufacturer

LSR nut preparation

Lines on fretless guitar and bass necks

Unlined fretless guitar necks

Inlays and inlay patterns other than standard white face and side dots

Finishes other than standard Moses satin black

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